1. Orders & Payments
Which payment methods do you accept? We offer a variety of payment options for your convenience. You may complete your purchase using Visa, Mastercard, or American Express. Additionally, we support mobile and digital wallet solutions including Apple Pay and Google Pay, as well as other recognised digital wallet services available at checkout.
Is my payment information handled appropriately? All transactions are processed through standardised protocols to ensure that your payment details are managed in accordance with industry requirements. We do not store your full card details on our servers.
2. Shipping & Delivery
Which regions do you deliver to? Purrchamber currently provides delivery services to customers located within Europe and the United States.
What are the estimated processing and shipping times? Upon successful placement of an order, please allow 2 to 3 working days for order processing and dispatch. Once dispatched, the estimated transport time to your destination is between 5 and 10 working days.
Which couriers do you use? We partner with leading priority logistics providers, including DHL, FedEx, and UPS Priority, to facilitate the efficient transport of our products.
How can I track my order? Automated notifications will be sent to the email address provided at checkout during key stages of the process, including when your order is dispatched, when it arrives at a local sorting facility, and when it is out for final delivery. These emails contain tracking details to allow you to monitor your parcel’s progress.
What happens if my order is delayed? Should your delivery exceed the standard timeframe, please contact our support team. We will initiate a formal investigation with the respective carrier. Depending on the outcome of the inquiry, we will arrange for either a full refund or a replacement to be sent to you.
3. Returns & Refunds
What is your return policy? In accordance with the European Union Consumer Rights Directive, customers in the European region have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a specific reason. To exercise this right, please notify us via email within this period.
What should I do if I receive a damaged or faulty item? If the product arrives with physical defects or damage, please contact our customer service team at bed@purrchamber.com as soon as possible. We require photographic evidence of the issue to be included in your email. Once the evidence is verified, we will process a full refund or a replacement at no additional cost to you. In these instances, there is no requirement to return the damaged item to us.
Depending on the nature of the issue, we may provide a prepaid return label for our engineering team to conduct a quality inspection.
4. Contact Information
How can I reach Purrchamber? For any inquiries regarding our products, orders, or policies, please reach out to us using the following details:
- Email: bed@purrchamber.com
- Telephone: +1 437 291 6842
- Business & Distribution Address: 438 Saint Catherine Street West, Montreal, QC H3B 1A7, Canada
