This Privacy Policy describes how purrchamber (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.purrchamber.com (the “Site”).
1. Data Controller
For the purposes of applicable data protection laws, the data controller of your personal information is purrchamber, located at: 438 Saint Catherine Street West, Montreal, QC H3B 1A7, Canada.
2. Personal Information Collected
When you visit the Site, we collect certain information necessary to process your orders and maintain the functionality of our services. This includes:
- Order Information: Identifiers such as name, billing address, shipping address, email address, and phone number.
- Device Information: Details regarding your web browser, IP address, and time zone to ensure the correct display of our Site.
3. Purpose and Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfil orders placed through the Site (including arranging for shipping and providing invoices/order confirmations).
- Legal Obligation: To comply with financial, tax, and regulatory requirements in Canada, the United States, and the European region.
- Legitimate Interests: To provide customer support and improve our service offerings.
4. Disclosure to Third Parties and Payment Processing
We share your personal information with service providers to assist us in our operations.
- Payment Processing: All payment transactions are processed by Stripe. When you provide payment details, they are provided directly to Stripe, whose use of your personal information is governed by their own Privacy Policy. We do not store your full credit card or payment instrument details on our servers.
- Service Providers: We engage third parties to facilitate our logistics and administrative functions. These parties are contractually obligated to protect your data and use it only for the purposes we specify.
5. International Data Transfers
As we are located in Canada and serve customers in the United States and the European region, your information will be transferred outside of your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws, utilising standard contractual clauses or adequacy decisions where required.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this policy:
- Order Records: We maintain order information for a period of seven (7) years to comply with legal, tax, and accounting obligations in Canada and international jurisdictions.
- Communication Records: General enquiries are retained for a period of two (2) years from the date of last contact.
- Criteria: When information is no longer required, it is either deleted or anonymised.
7. Your Rights
Depending on your location (notably for residents of the UK, European Union, and certain US states), you may have the following rights:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restriction: The right to object to or restrict the processing of your data.
- Portability: The right to request the transfer of your data to another organisation.
To exercise these rights, please contact us using the information provided below.
8. Security
We implement commercially reasonable physical, administrative, and technical measures intended to protect your personal information from unauthorised access or disclosure. Please note that no method of transmission over the internet or electronic storage is completely impenetrable; therefore, we cannot provide a statement of absolute security.
9. Intellectual Property
All content on this Site, including images, text, and brand assets, is the property of purrchamber or is used under valid non-copyright sources. Unauthorised use of any material on this Site is strictly prohibited.
10. Contact Us
For more information about our privacy practices, or if you have questions, please contact our privacy officer at:
purrchamber Email: bed@purrchamber.com Phone: +1 437 291 6842 Address: 438 Saint Catherine Street West, Montreal, QC H3B 1A7, Canada
