At purrchamber, we are committed to ensuring that your orders are processed and delivered with professionalism and efficiency. Our shipping procedures are designed to provide clarity and reliability for our international clientele.
1. Order Processing and Handling
All orders are processed at our dedicated facility in Canada.
- Handling Time: We typically require 2 to 3 business days to prepare, quality-check, and package your order for dispatch.
- Dispatch Location: All shipments originate from our operations centre located at: 438 Saint Catherine Street West, Montreal, QC H3B 1A7, Canada.
2. Shipping Destinations and Carriers
We currently serve customers across Europe and the United States. To maintain a high standard of service, we collaborate with leading global logistics providers, including DHL, FedEx, and UPS (Standard/Expedited services), to facilitate the transit of our products.
3. Delivery Timelines
Once your order has been dispatched from our facility, the estimated transit time is as follows:
- Estimated Shipping Time: 5 to 10 business days.
Please note that these timeframes are estimates based on standard operational conditions. While we strive to meet these timelines, transit times may vary depending on the specific destination and external logistics factors.
4. Shipment Tracking and Notifications
Transparency is a priority at purrchamber. We utilise an automated notification system to keep you informed of your order’s progress.
- Automated Updates: Notifications will be sent to the email address provided at the time of purchase during key milestones, including order dispatch, arrival at major logistics hubs, and when the package is out for local delivery.
- Tracking Information: Each notification will include relevant tracking details, allowing you to monitor the journey of your shipment.
5. Delivery Enquiries and Resolutions
In the event that a shipment exceeds the standard delivery timeframe, our team will take proactive steps to assist.
- Investigations: We will initiate a formal enquiry with the respective carrier to locate the consignment.
- Resolution: Following the conclusion of the carrier’s investigation, we will offer an appropriate resolution based on the findings, which may include a reshipment of the items or a full refund of the purchase price.
6. Duties and International Shipping
For our international customers, please be advised that shipments are processed in accordance with international trade standards. We aim to facilitate a smooth customs clearance process to ensure your order reaches you without unnecessary delay.
7. Contact Information
Should you require further assistance regarding your shipment, please contact our support team:
- Brand: purrchamber
- Email: bed@purrchamber.com
- Telephone: +1 437 291 6842
- Website: www.purrchamber.com
