At purrchamber, we are dedicated to providing high-quality products for your home. This policy outlines the procedures and conditions for refunds and returns, ensuring transparency and alignment with consumer protection regulations in Europe and the United States.
1. Right of Withdrawal (14-Day Cooling-Off Period) In accordance with European consumer protection laws, customers in the European region have the right to withdraw from their purchase within 14 days of receiving the goods without providing a specific reason. To exercise this right, the items must be in their original condition and packaging.
2. Damaged or Defective Items If you receive an item that is damaged or defective, please contact our support team at bed@purrchamber.com within 14 days of receipt. To expedite the resolution, please provide photographic evidence of the issue. Upon verification, we will arrange for a full refund or a replacement to be sent at no additional cost to you. In some instances, to reduce our carbon footprint and ensure a swift resolution, we may waive the requirement to return the damaged item after photographic verification.
3. Shipping and Delivery Timelines We partner with reliable carriers, including DHL, FedEx, and UPS (Priority), to ensure your orders reach you efficiently.
- Order Processing: 2 to 3 business days.
- Estimated Transit Time: 5 to 10 business days. Automated tracking notifications will be sent to your registered email address at key milestones, including order dispatch, arrival at the logistics hub, and local delivery. If a shipment exceeds the standard delivery window, we will initiate an investigation with the carrier. Depending on the outcome, a full refund or a reshipment will be provided.
4. Return Procedure For standard returns under the Right of Withdrawal, please contact us for authorisation. Once approved, items should be returned to the following address: Address: 438 Saint Catherine Street West, Montreal, QC H3B 1A7, Canada Please note that for non-defective returns, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot credit returns that are not received.
5. Refund Processing Once a refund is approved, it will be processed using the original payment method. We accept a variety of payment options to ensure a smooth transaction, including:
- Credit and Debit Cards: Visa, Mastercard, American Express.
- Digital Wallets: Apple Pay, Google Pay, and other recognised electronic wallets. Please allow several business days for the credit to appear on your statement, depending on your financial institution’s processing times.
6. Contact Information For any enquiries regarding your order or this policy, please reach out to our dedicated service team: Brand Name: purrchamber Email: bed@purrchamber.com Phone: +1 437 291 6842 Address: 438 Saint Catherine Street West, Montreal, QC H3B 1A7, Canada
